Shipping policy

Delivery to Germany

Standard delivery to Germany is free. Available delivery options and the total payable amount are shown at checkout before you place your order.

When your order will arrive

We undertake to deliver your order to Germany within 30 calendar days from the date you place it. This period includes order handling and transport. Calendar days include weekends and public holidays.

Where your order is sent from

Our sleep masks are dispatched by our supplier in China. RestForward is operated by Automaize Solutions Ltd in Cyprus, which remains responsible for your purchase.

VAT and import charges

The total shown at checkout is the full amount you pay for delivery to Germany, including VAT and any applicable import duties or taxes. RestForward covers those import charges; we do not add them to your bill after purchase.

If a carrier or customs service asks you to pay a separate import charge, contact care@restforward.com with your order number and the notice so we can resolve it without increasing your order total.

If delivery is late or your parcel is damaged

Contact care@restforward.com with your order number if you need help with delivery. We remain responsible for the goods until you or your nominated recipient receives them.

If your order has not arrived within 30 calendar days from ordering, you may give us a reasonable additional deadline to deliver. If we also miss that deadline, you may end the contract and we will reimburse all payments under it without undue delay. You do not need to give an additional deadline if we refuse delivery, or if delivery by an agreed date was essential and you told us this before ordering. Other statutory rights are unaffected.

For faulty, damaged or incorrect goods, see our Refund policy.

Contact

Automaize Solutions Ltd, trading as RestForward. Email: care@restforward.com. Our registered business details are in the Legal Notice.