Refund policy

These rules apply to RestForward sleep masks sold by Automaize Solutions Ltd. They do not reduce your statutory consumer rights.

14-day right of withdrawal

You may withdraw from your purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. If goods from one order arrive separately, the period begins when the last item is received.

Tell us before that period ends by sending a clear statement to care@restforward.com or to our postal address below. Include your order number if available so we can identify the purchase. You may use the optional form below, but it is not compulsory. You do not need our permission or a return authorisation to exercise your right of withdrawal.

Returning your mask

Send the goods back within 14 days after notifying us of your withdrawal. For a change-of-mind return, you pay the direct cost of return postage to Cyprus. Please keep proof of posting.

Return address:
Automaize Solutions Ltd — RestForward returns
12 Nikaias
ROUSSOS SUNRISE VILLAS
Agios Tychonas
4521 Limassol
Cyprus

You may handle the mask as necessary to establish its nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond this. Original packaging is helpful, but is not a condition of withdrawal. Please package the return securely.

Refunds following withdrawal

We will reimburse the payments received from you for the withdrawn purchase, including the cost of our least expensive standard outbound delivery, within 14 days after you tell us you are withdrawing. Extra costs for a more expensive delivery service you chose are not included. We may withhold reimbursement until we receive the goods back or you provide evidence of sending them back, whichever happens first.

We use the same payment method as the original purchase unless you expressly agree otherwise, and we do not charge a refund fee.

Faulty, damaged or incorrect goods

Your goods have a statutory legal guarantee of at least two years from delivery. If a mask is faulty, damaged or not as described, contact care@restforward.com. An order number and photographs, if available, help us understand the problem.

We will provide repair or replacement free of charge, or a price reduction or refund where required by law. We bear the necessary costs of the statutory remedy, including return postage for faulty or non-conforming goods. The change-of-mind return-postage rule does not apply to these remedies. National law may give you additional protection.

Reporting a problem promptly helps us assist you, but there is no 14-day defect-reporting deadline under this policy.

Cancellation before delivery

If you want to cancel before delivery, contact us as soon as possible. If dispatch has already started, the parcel may still arrive; your withdrawal and faulty-goods rights remain unaffected.

Optional model withdrawal form

Complete and send this form only if you wish to withdraw from your purchase. A clear statement by email or post is equally valid.

To: Automaize Solutions Ltd (RestForward), 12 Nikaias, ROUSSOS SUNRISE VILLAS, Agios Tychonas, 4521 Limassol, Cyprus; email: care@restforward.com.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________

(*) Delete as appropriate.

Contact

Automaize Solutions Ltd, trading as RestForward. Email: care@restforward.com. Our registered business details are in the Legal Notice.